Return & Exchange Policy

We do not accept returns or refunds  however, MAG Lifestyle offers a simple 7-day exchange policy for eligible products.

Exchange Policy — 7 Days

To ensure fairness and transparency, exchanges must be requested within 7 days of receiving your order. Please read the eligibility conditions below before submitting an exchange request.

Eligibility Criteria

• Exchanges must be made within 7 days of the delivery date.
• Items must be unused, unwashed, and in their original packaging.
• Original receipt or proof of purchase must be provided.
• Exchanges are allowed only for size, color, or defective products.
• Sale and discounted items are not eligible for exchange.

How to Request an Exchange

1. Contact our support team within 7 days via email, phone, or WhatsApp.
2. Provide your order number, reason for exchange, and attach photos if the product is defective or incorrect.
3. Once reviewed, our team will guide you through the exchange process.

Shipping & Costs

Customers are responsible for 350 PKR shipping costs associated with exchanges, unless the received item was defective or incorrect. In such cases, MAG Lifestyle will cover the shipping costs and send a replacement at no charge. The 350 PKR exchange fee will be charged at the time of exchange.

Unavailable Replacement

If your requested replacement item is out of stock, you may select another item of equal value. Alternatively, store credit will be issued for the available amount..

Note: We do not accept returns or refunds. Exchanges are accepted only within 7 days of delivery. Thank you for understanding!

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